Payment Policy

Last Updated: August 17, 2026

At VARELIXA, we aim to provide a clear and straightforward checkout experience. This Payment Policy explains the payment methods currently accepted on VARELIXA.com, how payments are processed, how charges appear, and how refunds are returned.

VARELIXA is operated by ROBINSON NEURALEDGE SOFTWARE LLC.

1. Accepted Payment Methods

VARELIXA currently accepts the following payment methods:

Visa
Mastercard

The payment methods available for your individual order will be displayed at checkout before you complete your purchase.

Please use only a payment method that you are authorized to use.

2. Currency

All product prices, shipping charges, discounts, and order totals on VARELIXA.com are displayed and processed in:

USD — United States Dollars

Unless otherwise clearly stated, all dollar amounts displayed on our website refer to U.S. dollars.

3. Payment at Checkout

The complete order amount will be displayed during checkout before you submit your purchase.

Depending on the order, this may include:

Product subtotal
Applicable discounts
Shipping charges
Other applicable amounts disclosed during checkout

You will have an opportunity to review the order total before completing payment.

4. Shipping Charges

Our current standard shipping rates are:

Orders under $50: $4.99 standard shipping

Orders of $50 or more: FREE standard shipping

The applicable shipping charge will be shown during checkout before the order is submitted.

For complete information about delivery areas, processing times, and shipping charges, please review our Shipping Policy.

5. Payment Authorization

When you submit an order, your payment method may be subject to authorization or verification by the applicable payment processor, card network, or financial institution.

An order may not be completed if payment authorization is unsuccessful.

Possible reasons for a declined or unsuccessful transaction may include:

Incorrect payment information
Insufficient available funds or credit
Card restrictions
Security verification requirements
Issuer restrictions
Suspected unauthorized activity

VARELIXA generally does not receive detailed information from your card issuer explaining every declined transaction.

If your payment is declined, you may need to contact your bank or card issuer for additional information.

6. Payment Processing

Payments made through VARELIXA.com are processed through the payment services available through our Shopify checkout and applicable payment providers.

Payment information may be transmitted directly to the applicable payment processor to authorize and complete the transaction.

For security reasons, please do not send your complete credit or debit card number to VARELIXA by email or through our Contact Form.

7. Payment Security

We use the ecommerce and checkout infrastructure available through Shopify and applicable payment providers to process online transactions.

These systems use security measures intended to protect payment information during transaction processing.

However, no online system can be guaranteed to eliminate every possible security risk.

Customers should protect their payment cards, account credentials, devices, and other sensitive information.

8. Order Confirmation

After an order has been successfully submitted, you should receive an order confirmation using the contact information provided during checkout.

The confirmation generally contains information relating to your purchase.

Please review your order confirmation and contact us promptly if you notice an issue with your order information.

Email: support@varelixa.com

9. Failed or Declined Payments

If your payment cannot be authorized, the order may not be successfully completed.

If this occurs, please:

Review the payment information entered at checkout
Confirm that your card is valid
Confirm that your billing information is correct
Contact your card issuer if necessary

For security and privacy reasons, your financial institution may be the only party able to explain certain payment declines.

10. Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same VARELIXA order, please contact us at: support@varelixa.com

Please provide your order number and a description of the issue.

Do not send us your complete card number, card security code, password, or other sensitive financial credentials.

Please note that some financial institutions may display temporary authorization holds differently from completed charges.

We will review the order information available to us and assist where appropriate.

11. Pricing Errors

We make reasonable efforts to ensure that product prices and checkout information are accurate.

If we discover a material pricing or listing error affecting an order, we may contact you regarding the issue and available options.

Where an affected order must be cancelled, any applicable payment already collected for the cancelled order will be refunded to the original payment method.

Nothing in this section limits rights provided under applicable consumer protection law.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

support@varelixa.com

Cancellation requests can be considered before the order has shipped.

Once an order has shipped, it can no longer be cancelled through our standard cancellation process.

After delivery, eligible products may be returned according to our Return & Refund Policy.

13. Refund Method

Approved refunds are issued to the:

Original Payment Method

For example, if an eligible order was paid using a Visa card, the applicable refund will be returned through the original payment method rather than being issued through an unrelated payment method.

We do not normally issue an approved card-payment refund through cash, check, gift card, or another unrelated payment channel.

14. Refund Processing Time

Once an eligible returned product has been received, reviewed, and the refund has been approved:

VARELIXA processes the refund within 1 business day.

This is VARELIXA's processing timeframe.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

The exact posting time is determined by the applicable financial institution and is outside VARELIXA's direct control.

15. Refunds for Cancelled Orders

If an order is successfully cancelled after payment has already been processed, the applicable refund will be returned to the original payment method.

Your financial institution may require additional processing time before the refunded amount appears in your account.

16. Returns and Payment Refunds

Eligible products may be returned within 30 days of delivery, subject to the requirements of our Return & Refund Policy.

For eligible returns:

VARELIXA covers the return shipping cost
We do not charge a restocking fee
Approved refunds are issued to the original payment method

For complete eligibility requirements and return procedures, please review our Return & Refund Policy.

17. Chargebacks and Payment Disputes

If you believe there is a problem with a VARELIXA charge or order, we encourage you to contact us first so we can review the issue.

Email: support@varelixa.com

Nothing in this policy prevents you from exercising any rights available through your card issuer, payment provider, or applicable law.

If a payment dispute is opened, we may provide relevant transaction, order, shipping, delivery, refund, and customer-service records to the applicable payment provider or financial institution as reasonably necessary to review the dispute.