Privacy policy

Last Updated: August 17, 2026

At VARELIXA, we respect your privacy and believe you should understand how information is collected and used when you visit our website, place an order, or contact us.

This Privacy Policy describes how ROBINSON NEURALEDGE SOFTWARE LLC, operating under the VARELIXA brand, collects, uses, discloses, and otherwise processes personal information in connection with VARELIXA.com and our related services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

VARELIXA is operated by:

ROBINSON NEURALEDGE SOFTWARE LLC

Business Address:
801 S 4th St
Louisville, KY 40203
United States

Privacy Contact: support@varelixa.com

Our online store is powered by Shopify.

2. Information We May Collect

The information we collect depends on how you interact with VARELIXA.

Information You Provide to Us

When you place an order, contact customer support, submit a form, or otherwise interact with our store, you may provide information such as:

Name
Billing address
Shipping address
Email address
Order information
Products purchased
Payment-related information
Customer service communications
Information you submit through our Contact Form

We ask that you do not send complete payment card numbers or other unnecessary sensitive financial information through email or our contact form.

3. Payment Information

VARELIXA currently accepts:

Visa
Mastercard

Payment information is processed through the payment services available through our Shopify checkout and applicable payment providers.

Depending on the payment method and processor, payment-related information may be collected and processed directly by the applicable payment service provider.

VARELIXA does not need to receive or store your complete payment card number as part of ordinary customer service operations.

4. Information Collected Automatically

When you visit VARELIXA.com, certain information may be collected automatically through cookies and similar technologies.

Depending on your device, browser, settings, consent choices, and the technologies enabled on our store, this may include:

IP address
Browser type
Device information
Operating system
Pages viewed
Products viewed
Referring website or source
Interaction with website features
Session information
Approximate location derived from technical information
Shopping and checkout activity

This information helps support website functionality, security, analytics, and measurement.

5. How We Use Personal Information

We may use personal information for purposes such as:

Processing Orders

To:

Process purchases
Confirm orders
Arrange shipment
Provide tracking information
Handle returns and refunds
Resolve missing, incorrect, damaged, or defective-item issues

Providing Customer Support

To:

Respond to questions
Review order issues
Handle return requests
Assist with products
Respond to Contact Form submissions

Operating and Improving Our Store

To:

Maintain website functionality
Understand how visitors use our store
Improve website performance
Improve product presentation
Identify technical issues
Improve the shopping experience

Security and Fraud Prevention

To:

Protect our website
Protect customers and transactions
Detect potentially fraudulent or unauthorized activity
Enforce applicable store terms
Maintain the security and integrity of our services

Legal and Compliance Purposes

To:

Comply with applicable legal obligations
Respond to lawful requests
Establish, exercise, or defend legal rights
Maintain records when reasonably required

6. Shopify

Our ecommerce store is powered by Shopify.

Shopify provides technology that allows us to operate our online store, including functions related to storefront operation, shopping carts, checkout, order management, analytics, security, and other ecommerce services.

As a result, information associated with your use of VARELIXA.com may be processed through Shopify's systems as necessary to provide these services.

Shopify may process personal information in accordance with its own privacy practices and applicable agreements.

7. Analytics

VARELIXA currently uses:

Shopify Analytics
Google Analytics

These services help us understand how customers and visitors interact with our website.

Analytics information may help us evaluate:

Website traffic
Page visits
Product views
Traffic sources
Website interactions
Store performance
General customer journeys through the website

We use this information to understand and improve our online store.

8. Google Ads

VARELIXA currently uses Google Ads.

Google advertising and measurement technologies may process certain information to help us:

Measure advertising performance
Understand whether advertisements lead to website visits or purchases
Measure conversions
Evaluate advertising campaigns
Improve advertising effectiveness

The information collected and available functionality may depend on our configuration, your location, your browser or device settings, and applicable consent requirements.

9. Technologies We Do Not Currently Use

Based on our current store configuration, VARELIXA does not currently use:

Meta Pixel
TikTok Pixel
Email marketing tools for promotional email campaigns

If we introduce additional advertising, analytics, or marketing technologies in the future, we may update this Privacy Policy and our Cookie Policy as appropriate.

10. Cookies and Similar Technologies

VARELIXA.com uses cookies and similar technologies.

Some technologies are necessary to operate the online store and may support functions such as:

Shopping carts
Checkout
Security
Store preferences
Website functionality

Other technologies may support analytics and advertising measurement where applicable.

For additional information about our use of cookies and available choices, please review our Cookie Policy.

11. How We May Share Personal Information

We may share or disclose personal information when reasonably necessary to operate our business and provide our services.

Recipients may include:

Ecommerce and Technology Providers

Including Shopify and service providers that support our online store.

Payment Providers

To authorize and process payments and refunds.

Shipping and Fulfillment Providers

Including FedEx, where necessary to prepare, ship, track, and deliver customer orders.

Analytics and Advertising Providers

Including Google where we use Google Analytics, Google Ads, and related measurement services.

Professional and Operational Service Providers

Where reasonably necessary for services such as website operation, security, fraud prevention, accounting, or legal support.

Government or Legal Authorities

When disclosure is required by applicable law, legal process, or a valid governmental request.

We may also disclose information when reasonably necessary to protect our legal rights, customers, services, or business.

12. Sale of Personal Information

VARELIXA does not sell customers' personal information for money as part of our ordinary business practices.

However, certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary monetary sale.

Because we use technologies such as Google Analytics and Google Ads, certain data processing activities may fall within these broader legal definitions depending on applicable law and configuration.

Where applicable law provides rights relating to such processing, eligible users may exercise those rights as described below.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Completing transactions
Maintaining order and business records
Providing customer support
Handling returns and refunds
Preventing fraud
Resolving disputes
Meeting legal, accounting, tax, or regulatory obligations

Different categories of information may be retained for different periods.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

14. Data Security

We take reasonable administrative, organizational, and technical measures intended to protect personal information.

Our store also relies on Shopify and other service providers to provide security measures associated with their respective systems.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their devices, accounts, and personal information.

15. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to request:

Access to certain personal information
Correction of inaccurate personal information
Deletion of certain personal information
Information about how personal information is processed
A copy of certain personal information
Withdrawal of consent where processing relies on consent
Opt-out choices for certain forms of data processing where applicable

The availability and scope of these rights depend on applicable law and the circumstances of the request.

16. How to Submit a Privacy Request

To submit a privacy-related request, contact:

Email: support@varelixa.com

Please clearly indicate that your request concerns privacy.

We may need to verify your identity before completing certain requests.

Verification helps protect personal information from unauthorized access, deletion, or disclosure.

Authorized agents may submit requests where permitted by applicable law, subject to appropriate verification requirements.

17. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether it applies to our business and processing activities, these rights may include requests relating to:

Access
Correction
Deletion
Data portability
Certain disclosures
Opting out of certain forms of sale, sharing, or targeted advertising

We will evaluate applicable privacy requests according to the laws that apply to VARELIXA and the individual request.

You may contact us at support@varelixa.com to submit a privacy request.

18. Children’s Privacy

VARELIXA is an online store for general consumer products and is not directed toward children.

We do not knowingly seek to collect personal information from children through our store for purposes inconsistent with applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us at support@varelixa.com so we can review the situation.

19. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

Once you leave VARELIXA.com or interact directly with a third-party service, that third party's privacy practices may apply.

VARELIXA is not responsible for the privacy practices, content, or security of independent third-party websites.

We encourage you to review the privacy information provided by those services when appropriate.

20. International Data Processing

Although VARELIXA currently sells to customers in the United States, some of our technology and service providers may process or store information in different locations.

As a result, personal information may be processed in jurisdictions other than the location from which you access our store, subject to the practices and safeguards of the applicable service providers and applicable law.