Shipping policy
Last Updated: August 17, 2026
At VARELIXA, we aim to make shipping clear and straightforward. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping charges, and what to do if you experience a delivery issue.
VARELIXA is operated by ROBINSON NEURALEDGE SOFTWARE LLC and currently serves customers within the United States.
1. Where We Ship
VARELIXA currently ships to eligible addresses within the United States.
Our shipping coverage includes:
- The contiguous United States
- Alaska
- Hawaii
At this time, we do not ship to:
- P.O. Boxes
- APO addresses
- FPO addresses
- International destinations outside the United States
Customers are responsible for providing an eligible and accurate delivery address during checkout.
2. Where Orders Ship From
VARELIXA orders are fulfilled from the United States.
Shipping Location:
VARELIXA
801 S 4th St
Louisville, KY 40203
United States
3. Order Processing Time
Orders are normally processed within:
1–2 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time refers to the period between receiving an order and preparing it for shipment.
Processing time is separate from carrier transit time.
4. Order Cut-Off Time
Our daily order cut-off time is:
6:00 PM Eastern Time (ET)
Orders received after 6:00 PM ET will generally begin processing on the following business day.
Orders placed on weekends or U.S. federal holidays will generally begin processing on the next business day.
5. Estimated Transit Time
After an order has been processed and handed to the carrier, the estimated transit time is:
3–5 business days
This estimate applies to our eligible U.S. shipping destinations, including Alaska and Hawaii under our current shipping terms.
Transit time begins after the carrier receives the shipment and does not include our 1–2 business day order-processing period.
6. Estimated Total Delivery Time
Based on our standard processing and transit estimates:
Processing: 1–2 business days
Transit: 3–5 business days
The typical estimated total timeframe is therefore:
4–7 business days
Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.
Weather conditions, carrier disruptions, high-volume periods, address issues, and other circumstances outside our reasonable control may affect delivery.
7. Shipping Carrier
VARELIXA currently uses:
FedEx
The carrier used for an individual order will be reflected in the applicable shipment or tracking information.
8. Shipping Rates
Our current standard shipping rates are:
Orders Under $50
$4.99 standard shipping
Orders of $50 or More
FREE standard shipping
These shipping terms currently apply to eligible U.S. destinations, including Alaska and Hawaii.
Applicable shipping charges will be displayed during checkout before you complete your purchase.
9. Free Shipping
Orders with an eligible merchandise subtotal of $50 or more qualify for free standard shipping.
The $50 threshold is based on the applicable merchandise subtotal after discounts and before shipping charges.
If a discount reduces the qualifying merchandise subtotal below $50, the standard $4.99 shipping charge may apply.
The final shipping charge, if any, will be displayed at checkout before payment.
10. Alaska and Hawaii
VARELIXA currently ships to both:
Alaska
Hawaii
Under our current shipping terms, eligible orders to Alaska and Hawaii follow the same standard shipping rates:
Under $50: $4.99
$50 or more: Free standard shipping
Our current estimated transit time is also 3–5 business days after processing.
Actual carrier delivery times may occasionally vary based on the destination and circumstances affecting the carrier network.
11. P.O. Boxes
VARELIXA currently does not ship to P.O. Boxes.
Please provide an eligible physical street address when placing your order.
Orders submitted with an unsupported P.O. Box address may require an address correction before shipment.
12. APO/FPO Addresses
VARELIXA currently does not ship to APO or FPO addresses.
Please provide an eligible U.S. delivery address during checkout.
13. Order Tracking
Once your order has shipped, tracking information will generally be provided through the contact information associated with your order.
Please allow time for FedEx to register the shipment and begin displaying tracking updates.
Tracking information may not update immediately after a shipping label is created.
14. Incorrect or Incomplete Shipping Addresses
Customers are responsible for reviewing their shipping information before completing an order.
Please make sure your:
- Recipient name
- Street address
- Apartment, suite, or unit number, when applicable
- City
- State
- ZIP code
are accurate and complete.
If you notice an address error before shipment, contact us as soon as possible at support@varelixa.com.
We will make reasonable efforts to assist before shipment, but an address change cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
15. Delivery Delays
Most orders are expected to arrive within the estimated timeframe, but occasional delays can occur.
Possible causes include:
- Severe weather
- Carrier disruptions
- Peak shipping periods
- Incorrect or incomplete addresses
- Operational disruptions
- Events outside our reasonable control
If tracking shows an unexpected delay, we recommend reviewing the latest carrier tracking information.
You may also contact us if you need assistance reviewing the status of your order.
16. Packages Marked Delivered
If FedEx tracking shows that your package was delivered but you cannot locate it, we recommend first:
- Checking around the delivery location
- Checking with other household members
- Checking with building management or reception, when applicable
- Reviewing the carrier's delivery information
If you still cannot locate the package, contact us at support@varelixa.com with your order number so we can review the available shipment information.
17. Packages Returned to Sender
A shipment may be returned to us if, for example:
- The delivery address is incorrect
- The address is incomplete
- The carrier cannot complete delivery
- The package is refused
- Another delivery-related issue prevents completion
If an order is returned to us, please contact our customer support team so we can review the circumstances and available options.
18. Damaged Shipments
If your product arrives damaged during transportation, please contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the damage
- Photos of the product
- Photos of the shipping packaging when available
Please retain the item and packaging while we review your request.
Eligible shipping-damage claims are handled according to our Return & Refund Policy.
19. Missing or Incorrect Items
If your order arrives with an item or component missing, contact us so we can review the issue.
Verified missing items or components are eligible for an appropriate replacement at no additional cost under our current policy.
If you receive an incorrect product, contact us with your order information and, when possible, a photograph of the item received.
20. Changes or Cancellations Before Shipment
If you need to cancel an order or correct shipping information, please contact us as soon as possible.
Cancellation requests can be considered before the order has shipped.
Once an order has shipped, we cannot guarantee that the shipment can be stopped or redirected.
For return eligibility after delivery, please refer to our Return & Refund Policy.
21. Contact Us About Shipping
For questions about shipping, tracking, delivery, or your order, contact:
VARELIXA
Operated by ROBINSON NEURALEDGE SOFTWARE LLC
Email: support@varelixa.com
Business & Shipping Address:
801 S 4th St
Louisville, KY 40203
United States
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Closed on weekends and U.S. federal holidays.
We aim to respond to customer service inquiries within 1 business day.