Refund policy

Last Updated: August 17, 2026

At VARELIXA, we want you to feel confident when purchasing from us. If an item isn't right for you, or if something goes wrong with your order, this policy explains when a return is available, how to request one, and how refunds are handled.

VARELIXA is operated by ROBINSON NEURALEDGE SOFTWARE LLC.

1. 30-Day Return Period

We accept eligible return requests within 30 days of delivery.

The 30-day period begins on the date your order is shown as delivered by the shipping carrier.

Return requests submitted after this period may not be eligible for a standard return.

2. Eligibility for Standard Returns

For a standard return, the item must generally:

Be unused
Be in its original condition
Be returned in its original packaging
Include the components, accessories, manuals, and other items originally supplied with the product, when applicable

We may ask for your order number and information about the item before approving a return.

Products that have been used are generally not eligible for a standard return unless there is a verified product-quality issue.

3. Starting a Return

Before sending any item back, please contact us at:

Email: support@varelixa.com

You may also submit a request through the Contact Form on VARELIXA.com.

Please include:

Your order number
The email address associated with your order
The item you would like to return
The reason for your return
Photos or other information when relevant to the request

Please do not send a product back without first contacting us.

Once your request has been reviewed, we will provide the applicable return instructions.

4. Return Shipping Costs

For returns that meet the eligibility requirements of this policy, VARELIXA covers the return shipping cost.

Customers will not be charged a restocking fee for an eligible return.

Return instructions and, where applicable, the appropriate return shipping method will be provided after your return request has been approved.

5. Return Address

Approved returns will be directed to:

VARELIXA
801 S 4th St
Louisville, KY 40203
United States

Please contact us before shipping your return so we can provide the appropriate return instructions and associate the package with your order.

6. Defective or Quality-Related Products

If you believe your product has a manufacturing defect or other quality-related problem, contact us as soon as reasonably possible.

Please provide your order number and a clear description of the issue. We may request photographs or other reasonable information to help us review the problem.

A product that has been used may still qualify for a remedy when the return request concerns a verified quality issue.

When an eligible quality-related claim is approved, VARELIXA will provide the appropriate resolution under this policy, including an applicable refund.

7. Items Damaged During Shipping

If your order arrives damaged, please contact us and provide:

Your order number
Photos showing the damaged item
Photos of the shipping packaging when available
A brief description of the damage

Please keep the item and its packaging while we review the request.

If the claim is approved, an eligible damaged item may qualify for a refund.

8. Incorrect Items

If you receive an item different from the item you ordered, please contact us.

Provide your order number and, when possible, a photograph showing the item received.

After the issue has been verified, we will arrange the applicable resolution, including a refund where appropriate.

You will not be responsible for eligible return shipping costs resulting from our fulfillment error.

9. Missing Items or Components

If an item or component is missing from your order, contact us with your order number and details about what is missing.

After verification, VARELIXA will arrange a replacement of the eligible missing item or component at no additional cost.

10. Used Products

Used products are generally not eligible for standard returns.

However, if a used product develops or reveals a legitimate quality-related issue, please contact us.

We will review the circumstances and may request supporting information before determining eligibility.

This distinction allows us to separate ordinary returns from genuine product-quality concerns.

11. Refund Process

Once an eligible returned item has been received and reviewed, we will notify you of the outcome.

If your refund is approved, VARELIXA will process the refund within 1 business day.

Refunds are issued to the original payment method used for the purchase.

Please note that the time required for a processed refund to appear in your account is determined by your bank, card issuer, or payment provider and may take additional time.

12. Original Shipping Charges

If an order included an original shipping charge, whether that charge is refundable may depend on the reason for the return.

If the return results from an eligible product defect, shipping damage, or an incorrect item sent by VARELIXA, applicable original shipping charges associated with the affected item may also be refunded where appropriate.

For ordinary returns unrelated to an error or qualifying product issue, original outbound shipping charges are generally non-refundable.

13. Exchanges

VARELIXA currently does not offer direct exchanges.

If you would prefer a different product, model, or variation, you may return an eligible item according to this policy and place a separate new order.

This does not prevent us from sending a replacement when resolving an eligible missing-item issue.

14. Final Sale Items

VARELIXA currently does not designate products as Final Sale.

Eligible products remain subject to the return conditions and 30-day return period described in this policy.

If this practice changes in the future, any applicable Final Sale restriction will be clearly disclosed before purchase and this policy will be updated accordingly.

15. Restocking Fees

VARELIXA does not charge a restocking fee for eligible returns.

16. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

support@varelixa.com

Cancellation requests can be considered before the order has shipped.

Once an order has shipped, it can no longer be cancelled. After delivery, you may request an eligible return under this policy.

Submitting a cancellation request does not guarantee cancellation if the order has already entered shipment before the request can be processed.

17. Refunds for Cancelled Orders

If an order is successfully cancelled after payment has already been processed, the applicable refund will be issued to the original payment method.

VARELIXA will process an approved cancellation refund promptly. Your financial institution may require additional time to post the funds to your account.

18. Consumer Rights

This policy is intended to describe VARELIXA's standard return and refund procedures.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.